Returns & Exchanges

At Gibson, we stand by the quality of our high-performance electronics and offer a 30-day window for returns or exchanges. If your device does not meet your expectations, we provide a streamlined process to ensure you get the right gear for your needs.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, including all accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned hardware, we will process your refund or ship your replacement within 3-5 business days.